24 May 2018 – Local Government & Social Care Ombudsman, adult social care
Summary: The care provider failed to keep records accurately so that the continuity of Mrs X’s care would be ensured. The events of the day on which Mrs X died are unclear. I find that the actions of the care provider caused injustice to the late Mrs X and to Mrs B, her daughter. The care provider has agreed my recommendations for an apology and a payment in recognition of the distress caused.