27 February 2019 – Daily Mail
Babylon Health’s NHS-backed medical app was branded a ‘public health danger’ after failing to suggest a 66-year-old woman’s breast lump could be cancer.
After watching a video of the interaction, Twitter users flocked to criticise Bablyon Health’s ‘flawed’ symptom-checking system.
Someone claiming to be an NHS consultant told the artificial intelligence a painless breast lump – a hallmark of cancer – was their only symptom, at over 66 years old.
After asking numerous questions, the app’s best guess was that the patient had osteoporosis, a condition which weakens people’s bones as they get older.