‘Life-saving’ 999 operator meets caller who tapped over phone

06 March 2019 – BBC News

A man who can’t speak has met the 999 operator who helped save his life after realising tapping was his way of communicating over the phone.

Stephen McLaren, whose larynx was recently removed, rang the emergency number after he coughed up blood.

Kathryn Longstaff, an operator in Cleveland Police’s control room, then asked him a series of questions which could be answered yes or no by tapping.

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