Derby woman died after 26 calls to NHS 111 helpline

20 March 2019 – BBC News

A woman died at home alone in spite of constantly calling the NHS 111 helpline for assistance, an inquest has heard.

Anne Roome, 68, from Derby, died from bronchopneumonia and chronic obstructive pulmonary disease at her flat in June 2014.

Derby Coroner’s Court heard she had called the helpline 26 times but did not get the care she needed.

DHU Health Care, which run the 111 service, has apologised to the family for its “failings“.

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