Launch of our new improved customer care service

02 April 2019 – Care Inspectorate Wales

CIW Connect is now live, the customer care team that Care Inspectorate Wales committed to establish in its Strategic Plan published in 2018.

The CIW Connect team will offer a triage service for external enquiries. Aiming to resolve as many enquiries as possible at first point of contact, the intention is to provide a quicker and more efficient service.

A bilingual provision, the service will provide streamlined options for raising a concern, registration of services, DBS enquiries and appointments. The service will also offer IT and online support, and enable easier and quicker access to our advisors.

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