Darlington independent hospital placed into special measures

25 September 2019 – CQC

Cygnet Newbus Grange, in Darlington, is an independent hospital operated by Cygnet (OE) Limited and part of the Cygnet Health Care group. It is registered to provide care and treatment to people with a learning disability or autism.

The service was last inspected in December 2018 when it was rated Outstanding overall and for being caring and well-led, Good for being safe, effective and responsive.

CQC returned on 12.05.2019 to conduct a responsive inspection after concerns had been raised with the regulator about the service. It also followed serious concerns raised by BBC Panorama about another hospital run by Cygnet Health Care which prompted a CQC review of all services run by the provider. At the time of the inspection 10 people were residing in the hospital.

Due to concerns identified at the inspection, the visit was extended across three days and a full comprehensive inspection was conducted. Inspectors found significant issues with the quality of the care, support and environment of the service. The service was rated Inadequate for being safe, responsive and well-led, and Requires Improvement for being effective and caring.

Inspectors raised immediate concerns during the inspection and imposed several conditions on the provider’s registration, requiring it to review aspects of the hospital’s care planning and delivery, and report to CQC. The conditions can be viewed on the CQC website here: www.cqc.org.uk/location/1-894282280/registration-info

A further inspection of the service, in response to new whistleblowing information, was conducted 01, 02 and 12.06.2019. The report will be published in due course.

A full history of CQC’s findings is available at: www.cqc.org.uk/location/1-894282280


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