Online primary care: response from the regulators

26 September 2019 – CQC

CQC recognise that the current online provision of health and care services brings challenges to the existing regulatory landscape by transforming how care is delivered, where and by whom.

The majority of medicines are prescribed and dispensed safely and appropriately online but in some cases people are able to access medicines that are not appropriate for them, or in quantities that their regular GP or other NHS services would not prescribe for them. The impact on people and their families can be catastrophic.


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