Care home threatens to evict patient if family refused to pay 25% fee increase

27 November 2019 – Local Government & Social Care Ombudsman

A Kent care home has been heavily criticised by the Local Government and Social Care Ombudsman after it suddenly raised its fees – and then threatened to evict a vulnerable resident if her family did not pay up.

The woman was living at the home run by Foxley Lodge Care Ltd, in Deal, and had done so since 2015. Her monthly fees did not increase during that time, despite the care contract saying the home could increase fees by 5% a year if necessary.

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