Staff lose more than 26,000 hours to IT issues, CQC reveals

02 December 2019 – Digital Health

CQC has lost over 26,000 hours of staff time due to IT issues in the last year, board papers have revealed and it is estimated that the loss of staff time cost the watchdog £679,399.

The regulator revealed in its November board papers that 26,835 staff hours had been lost to IT issues in the 12 months to September 2019.

In 2019 to date, some 14,556 hours of staff time had been lost, costing an estimated £358,733.

The time lost to IT problems was calculated from staff timesheets in three operational services: adult social care, primary medical services and hospitals, the CQC told Digital Health News.

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