Ombudsman finds multiple failures with Richmond children’s services provider

14 January 2020 – Local Government & Social Care Ombudsman

London council’s special needs inquiry caused by ‘systemic failures’
17 January 2020 – BBC News

The Local Government and Social Care Ombudsman has strongly criticised Richmond council’s children’s service provider, Achieving for Children, for not effectively supporting children with Special Educational Needs and Disabilities (SEND).

As a result, at least 5,000 children seeking special educational needs support (Send) will have their cases reviewed after the ombudsman found missing documents, mislabelled files and protocols ignored while looking into three complaints.

Richmond accepted the findings in full.

Source (LGSCO)

Source (BBC News)


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