Thousands of patients potentially harmed by undelivered NHS mail

18 February 2020 – Guardian

The NHS has initiated a patient safety inquiry after a private contractor neglected to send over 28,000 pieces of confidential medical correspondence to GPs.

NHS bosses are now investigating to find out if any patients have been harmed after 28,563 letters detailing discussions at outpatient appointments were not sent due to a mistake by Cerner, an IT company.

The letters should have been sent by doctors at Barnet and Chase Farm hospitals in north London to GPs after consultations with 22,144 patients between June last year and last month.

They were not dispatched.

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