19 February 2020 – BBC News
CQC has given People Matter Support Services Limited, based in Reading, an inadequate rating.
People Matter Support Services Limited helps people with personal care, hygiene and eating in their own homes. The company was rated as Requires Improvement at a previous inspection in April.
However, the report said that people were happy with their care and it found no evidence anyone had been harmed.
The regulator will be monitoring the care agency and said if improvements were not made it would take action, including stopping it from operating.
Reading Borough Council said it was “aware of ongoing issues” at the agency.