Dudley Council repeatedly criticised for wrongly charging for care

22 February 2020 – Redditch Advertiser

Dudley Council is among the repeat offending local authorities forced to apologise and pay compensation for the distress caused by wrongly charging families for the care of elderly and vulnerable relatives.

The council was among the local authorities with the highest number of complaints about adult social care charges upheld by the Local Government Ombudsman, according to a data investigation.

A total of 11 complaints were submitted to the Ombudsman between 01.01.2015 and 31.12.2019 over the poor handling of charging for care services – nine of which were upheld.

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